Services
Managed IT Services
Let us deliver value and the technology your business requires. We enable your day-to-day technology needs with proactive maintenance, monitoring and support across our wide range of managed service offerings, all at a predictable monthly cost.
How we work
Flexible support, tailored to you
Our services are tailored to your business requirements so you can be sure you're getting the best advice and functionality. Whether fully outsourced, co-managed, or select services, we have an option for you.
Fully Managed
We act as your IT department, running and maintaining all services using our expertise and effective tooling. Your users get technical support directly from us.
- Complete IT department
- Direct user support via our service desk
- Proactive monitoring and maintenance
- Strategic planning and quarterly reviews
- Predictable monthly per-user pricing
Co-Managed
We augment your existing IT team, whether providing the first line service desk or managing specific services like backups so you can rest easy.
- Augment your existing IT team
- First line service desk support
- Specialist services (backups, security, etc.)
- Shared responsibility and escalation paths
- Flexible scope to match your needs
Select Services
Pick individual services from our catalogue without a full managed agreement. Ideal if you only need to address something specific for now while you grow.
- Choose only the services you need
- No long-term commitment required
- Access to our full service catalogue
- Per-service pricing
- Option to upgrade to managed at any time
Support desk
Your team, supported by ours
Our support desk is the frontline of your IT experience. Whether remote or on-site, we provide personalised, expert assistance tailored to your business.
- Personalised Support
- Customised assistance aligned with your individual business needs, not generic one-size-fits-all responses.
- Expert Technicians
- Professional staff maintaining current technology knowledge, providing informed and effective solutions.
- Remote Troubleshooting
- Rapid resolution without site visits for the majority of issues, minimising downtime and getting your team back to work faster.
- On-Site Response
- When remote support isn't enough, we provide on-site response throughout the North East to resolve issues in person. Beyond the North East, we can deliver on-site services through our partners.
- Direct Contact
- Your team contacts us directly with no gatekeepers and no runaround. We treat your staff like our own colleagues.
- Managed Security Included
- Every managed services bundle includes multiple layers of cybersecurity as standard, because security shouldn't be an optional extra.
What's included
Built-in as standard
Every managed services agreement includes proactive maintenance, security, and strategic planning as standard, not bolt-on extras.
- Managed Security
- Even our basic bundle includes multiple layers of cybersecurity. For specific requirements, we can add additional layers on top of our standard minimum.
- Servers & Networking
- We fully or co-manage your on-premises IT including routers, firewalls, switches, servers and storage, kept up to date with minimal downtime.
- Proactive Maintenance
- We don't wait for things to break. Continuous monitoring and tweaking reduces serious issues and ensures the best possible results for your business.
- Strategic Planning
- Quarterly business updates, long-term strategic planning, and industry-standard ITSM processes to track requests, incidents and ongoing improvements.
Service catalogue
Managed Services Catalogue
Individual services available as part of a managed agreement or on a select-services basis. Each is priced per user, per server, or per networking device with no unexpected break-fix bills.
DNS Security & Content Filtering
Threat protection and content filtering for office and remote users, blocking malicious sites at the network level.
Backup & Data Protection
Automated cloud backup with encryption, incremental backups, and rapid recovery options to safeguard your business data.
Business Email (Microsoft 365)
Email and productivity software via Microsoft 365, fully configured, managed and supported.
Email Protection
Anti-spam, anti-malware, and email disaster recovery to keep your communications secure and available.
Managed Antivirus
Enterprise-grade antivirus centrally managed and continuously updated to defend against the latest threats.
Password Manager
Cloud-hosted enterprise password management to reduce the risk of credential-based attacks across your organisation.
Remote Monitoring & Management
Continuous monitoring of your endpoints, servers and network, proactively identifying and resolving issues before they impact your business.
Security Awareness Training
Regular training and simulated phishing tests to equip your team with the knowledge to identify and avoid threats.
Part of a bigger picture
Managed IT as a foundation
Managed IT underpins several of our broader solutions. Businesses focused on scaling benefit from our business growth technology solution, which builds strategic IT planning into your managed agreement. Every managed client also benefits from built-in business continuity planning and the hybrid work capabilities we configure as standard.
Frequently asked questions
Take control of your technology
Ready to get your tech to work for you?